Executive Team

Siddharth Shah

Chairman & Managing Director

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Raj Shah

Executive Director

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Non-Executive Team

Sonal Shah

Non-Executive Director

Khoobi Shah

Non-Executive Director and Compliance Officer

Core Team

Hemanshi Parmar

Vice President - Strategy & Operations

Radhika Sheth

Vice President - Business Management

At EPP Securities Private Limited, we are committed to creating a fair, transparent, and secure investment experience. Through this Investor Charter, we pledge to:

• Place investors' interests at the forefront of our services.
• Maintain transparency and integrity in all our dealings.
• Provide responsive support and timely grievance resolution.
• Encourage informed investing through investor education.
• Adhere to all applicable SEBI regulations and regulatory standards.

Your trust inspires us to deliver responsible, compliant, and service-oriented solutions while maintaining the highest standards of professionalism.

1. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

2. Prevent unauthorized transactions in your trading / demat account. Update your mobile numbers/email IDs regularly. Quantify information of your transactions directly from exchange / CDSL on your mobile/email at the end of the day / same day.

3. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in the investor's account.

4. Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of systemic wrongdoing, potential frauds or unethical behavior through the anonymous portal facility provided on NSE website.

5. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

6. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

7. Pay 20% upfront margin of the transaction value to trade in cash market segment. Investors may please refer to the NSE's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

8. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

9. Company does not offer any scheme for any assured returns. In case, any such scheme offered by any of employee or other Authorized Person of the company, the same should not be accepted and no investment in such scheme to be made. In case any investment made in such scheme, company will not be responsible for any claims or grievances for any loss on account of relying on the said scheme.

10. Useful Links

NSE | SEBI | NSDL | CDSL | SCORES | ODR

11. Annexure-I: Risk disclosures

RISK DISCLOSURES ON DERIVATIVES

• 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
• On an average, loss makers registered net trading loss close to ₹ 50,000
• Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
• Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

Source: SEBI study dated January 25, 2023 on “Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment”, wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.

Data Source: NSE Circular NSE/INSP/56779 dated May 22, 2023, issued pursuant to SEBI Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/73 dated May 19, 2023, on "Risk Disclosure with Respect to Trading by Individual Traders in the Equity Futures & Options Segment." (Kindly refer to Annexure I – Risk Disclosures)

Data for August 2026

Trend of Monthly Disposal of Complaints

Note: The data shown here is as per SEBI prescribed format.

*Should include complaints of previous months resolved in the current month, if any.

**Should include total complaints pending as on the last day of the month, if any.

^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of Annual Disposal of Complaints

Note: The data shown here is as per SEBI prescribed format.